Discovery & design
Decide what’s worth building.
Bring a workflow people find difficult. We follow it with the people who do the work, sketch a better path and test the riskiest assumptions before you commit to development.
Plan a discovery workshop
The engagement
What you get
A workflow map
See who handles each step, which systems they use and where requests stall or get entered twice.
A prototype to try
Walk a realistic task through a clickable design. Use feedback from operators to change the layout, language and permissions.
A first-release brief
Agree on the smallest useful release, what to defer and which unknowns affect the estimate.
Illustrative example
Testing a booking exception
A booking may look straightforward until two teams need the same room. A prototype lets a coordinator try a clash, move one booking and check who needs to hear about it.