Studio information
Privacy policy.
How Proxi Studios handles personal information when you contact us, work with us or use this website.
What we collect
The enquiry form asks for your name, email address and a description of your project. You can include a phone number if you want us to call. Please leave sensitive records and identifying details about other people out of your message.
When we provide services, we may also receive contact details, correspondence, feedback and information needed to manage the client relationship. This may come from you or from someone at your organisation.
How we use it
We use this information to respond to enquiries, discuss and deliver our services, keep client records and improve our work. Proxi Studios handles personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
The enquiry form
Google reCAPTCHA checks form submissions for spam. When verification runs, Google may set a cookie to assess the request. Our server checks the verification token with Google before sending the enquiry.
Mailgun delivers the name, contact details and message you submit to the studio by email. These providers may process information outside Australia. You can email the studio directly if you prefer.
Sharing information
We do not sell personal information. We may share it with the staff, suppliers, advisers and subcontractors who need it to provide our services, with your permission, or where necessary to meet legal obligations, protect rights or transfer business assets. We ask service providers to handle information consistently with this policy.
Keeping records
We take reasonable steps to protect personal information from misuse, loss, interference and unauthorised access, modification or disclosure. We keep records while they are needed for their purpose or required by law, then take reasonable steps to destroy or de-identify them.
Access, corrections & complaints
Write to us to request a copy of your personal information, ask for a correction or raise a privacy concern. Describe the record or issue so we can find it. We may ask for proof of identity before releasing information.
We’ll review your request and explain our response. If you’re dissatisfied with the handling of a complaint, the Office of the Australian Information Commissioner provides guidance on further steps.