Software and AI
for the work between systems.

Complete record

1. Software · A leaking tap at North Yard. A message arrives in the facilities inbox. Software creates request SR-014 and keeps the original report attached.
2. Software · The site record matches. The supplied site reference matches North Yard in the approved directory. Its maintenance rules are available to the agent.
3. AI agent · A work order is proposed. The agent reads the report and site rules, proposes a plumbing job and attaches its sources. The draft waits for approval.
4. Person · A coordinator approves dispatch. The coordinator checks the scope and site access, then authorises the instruction to the contractor.
5. Person · The team confirms the repair. After the contractor reports completion, the site team checks the tap and closes the request. The action history stays with the record.

Missing site

1. Software · A report arrives without a site. The inbox receives a leaking-tap report. Software creates request SR-014, but the site reference is blank.
2. Software · No site can be matched. The directory lookup returns no site record. The agent has no verified location or service rules for the job.
3. Person · A person needs to confirm the site. The agent stops and flags the missing reference. A coordinator must supply the correct site. No work order is drafted or dispatched.